Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Astro Biosciences LLC for any reason, simply return the product within 30 days from date of purchase for an easy refund of your purchase price, excluding shipping and handling.
Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to:
Astro Biosciences LLC
Customer Service & Returns:
75 Aircraft Road
Southington CT, 06489
via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include the following:
1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement
– No other paperwork, invoice, or preauthorization is needed for your return.
Once your return is received, it will be processed within 10 business days. Astro Biosciences LLC will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be processed within 5-7 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.